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Wednesday, 26 November 2008

How times can change!

Our son received a phone call this morning from the Royal Bank of Scotland to advise him that a direct debit is about to come off his account that will cost him a £38 penalty charge unless he deposits £40 into the account by 2pm! We are all in a state of shock, never imagining that a big bank would ever show such customer care - surely a wonderful sign of how times have changed?

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